Here are some answers to questions we are commonly asked. Please browse through them, as your question may have been answered here. If you still have a question, or need help, do not hesitate to contact customer service.
What is Freeze Defense?
Freeze Defense is a small, independently run, company that's based out of New Jersey. Our focus is on men's outerwear that offers our customers the ability to have a functional piece of outerwear that will keep them warm and protected out in the elements.
What is the Freeze Defense Men's 3-in-1 Winter Coat?
Our 3-in-1 winter coat for men is our primary product. It's a winter coat that has a removable inner vest that can be worn with or without the jacket. The two layers combined create a super warm winter coat. Each can be worn independently, depending on the weather conditions you would be facing outside. This is the warmest jacket that we offer, and highly recommend it to our customers who are looking for a versatile, warm, and functional piece of outerwear.
How warm are your jackets?
Our 3-in-1 winter coat is our warmest jacket. You can read more information about the insulation properties and warmth of our jackets in the shopping area. For our 3-in-1 jacket, our staff have personally used the coats down to -10. We try to test our coats as much as possible, with the lowest temperatures experienced in the winter of 2014.
How do I know which size to buy?
Our jackets do run slightly larger, to accommodate other pieces of clothing that you would wear underneath the jacket. Please refer to the size chart on the product page in our shopping area to see which size you would be. When in doubt, just contact us with your height and weight, and we'll recommend a size based on your information.
How would I measure my arms?
To measure your sleeve length, you simply take a tape measure and starting from the center of the back of your neck, measure over your shoulder down to your wrist area.
How do I measure my chest?
Use a flexible tape measure, and measure loosely under your arms around your upper chest. Then add 2 to 3 inches to account for clothing that you would be wearing with the jacket.
What does water and wind resistant mean?
All of the jackets we offer are treated with a coating on the shells. The coating enables the garment to resist water and wind penetration. When it's windy, you won't feel the wind coming through the shell material. And when there's rain or other precipitation, the precipitation will "bead up" and roll off the shell. This enables you to stay warm and dry in our jackets.
What is Rip-Stop material that's used on your vest and other jackets?
Rip stop material is a shell material that helps resist tears and rips. For example, if you get the shell caught on something sharp, the rip would be limited to a smaller area versus having the rip get bigger over time. The rip-stop material is an additional weaving style made into the shell material that helps limit how big a rip is.
How do I wash my jacket?
Each jacket will have a care label sewn inside that explains how to wash the garment. We recommend that you follow these directions exactly. Our jackets should not be bleached or dry cleaned. Do not use any fabric softeners, and only use a mild laundry detergent. Wash the jacket with warm water, on gentle cycle only, and remove promptly. When drying your jacket, make sure it is on the lowest heat setting that your dryer offers.
When will my order ship and how will it ship?
Freeze Defense uses FedEx Ground for the majority of our shipping. You will receive a shipment confirmation email typically on the next business day after you place your order. Orders placed on Monday, for example, would ship out on Tuesday. Orders placed on Friday, or over the weekend, would ship out on Monday. We deliver to street addresses only, no PO Box addresses accepted. Delivery can take 1 to 5 days, depending on your distance from our location. We ship from NJ. If you live in Alaska or Hawaii, we will send your order via FedEx 2Day service. There is an extra charge for shipping to Alaska and Hawaii due to the increased cost of shipping outside of the continental US. Click here for our shipping rates.
Do you ship internationally?
We currently ship to Australia, Canada, Puerto Rico, and United Kingdom in addition to the United States. Orders are sent via FedEx and can take up to 7 business days to arrive. There is an extra cost for shipping, due to International shipping rates being higher versus the United States. Full tracking information will be provided to you upon shipment of your order. Freeze Defense is not responsible for any customs surcharges, if applicable. Click here for our shipping rates.
I still have a question. How can I get help?
You can contact our customer service team by clicking here. You can also call us at (908)526-3122. We'd be happy to help!