Freeze Defense offers a 14 day return policy starting from the date you received your order, not the date of purchase.
For example, if you place an order on October 1st and package tracking information shows your order was delivered on October 8th, you have 14 days from October 8th to return your order.
If you place an order during the holiday season, defined as November 15th through December 20th, you have until January 20th to return or exchange your order.
- Fill out the return request form, located below, and let us know if you need to return or exchange your order for a different size.
- Jackets returned or exchanged must be returned with the bag they came in, be in new, un-worn condition, with the original hang tags still attached to the jacket.
- You must include a copy of the original packing slip, or a letter detailing your order number, name, address, etc., so that we can properly locate the order in our system.
- Our jackets are packaged in a box with the jacket inside of a clear plastic bag. You can place the jacket back into the bag, and ship the jacket to us in the same, or different, box.
- We will respond to your return request within 24 hours, and issue you a FedEx Ground label, which is optional to use.
- (For refunds ONLY) If you use the provided FedEx Ground Label, there will be a return package fee of $5 to cover return shipping back to us. This will be deducted from your refund.
- If you use a different delivery service other than the label we provide, we are not responsible for any lost/missing package delivery problems.
- Returns are sent to this address:
Freeze Defense LLC
118 S. 19th Ave.
Manville, NJ 08835
What happens after we receive your return
After we receive your return, we will email you letting you know we received it.
We will inspect the jacket to ensure it is in un-worn condition with the hang tags still attached.
If the conditions are met, we will either exchange the jacket per your request, or refund the cost of your order. Exchanges of sizes incur no additional shipping charges. If you are requesting a refund: Original shipping, and a $5 return shipping cost if you used our provided label, is not refunded. Refunds are issued within 48 hours after receipt of your package to our facility, but can take as long as 7 days to post back to your credit/debit card, depending on your bank policy.
If you have any questions regarding our return policy, contact us, and we will be glad to help.